TERMS AND CONDITIONS

 

These terms and conditions (“Terms”) govern your use of Adore a’Belles online store. By placing an order through Adore a’Belles online store, you express your understanding and agreement that you are bound by these Terms, in addition to the Site Terms. If you are unwilling to be bound by these Terms and the www.adoreabelles.co.nz Site Terms, you may not use Adore a’Belles online store. 

PRICING

All product prices on Adore a’Belles online store are provided in New Zealand Dollars ($NZD) and are shown inclusive of Goods and Services Tax (GST), however are exclusive of delivery costs. Our current delivery cost within NZ is $7 and is free for orders over $99.  For more information regarding delivery dates and times including international shipping please refer to our SHIPPING page . Please note Adore a’Belles has no control over any customs or import duties that may be added when the package reaches your destination country and for which you will be liable.

PRODUCT AVAILABILITY

All items showing as available on Adore a’Belles online store are generally ready for immediate dispatch and therefore will be promptly delivered.  We will inform you immediately if the goods you have ordered are not available.

To be notified when an out of stock order is back in stock please email us at hello@adoreabelles.co.nz and we will keep you updated. It’s a good idea to also sign up to our newsletter.

PAYMENT

Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide. Items will then be dispatched once payment has been received.

We accept payment by credit card and debit card via PayPal and Stripe. We do not record your credit card details and it is a trusted and secure gateway for online payment. All credit card and debit card holders are subject to validation and authorisation by us and our bank to maintain security and prevent fraud. If you are a NZ customer, you can also select 'bank deposit' - you will be given our bank details for Adore a’Belles on the following pages.

SHIPPING

For full information view our SHIPPING page.

OUR RETURNS POLICY

If you don't completely love your Adore a'Belles item then send it back to us for a refund, an exchange, or an online store credit  (within 14 days of purchase). Unfortunately we do not accept returns due to a 'change of mind’

Address for returns is: Adore a'Belles, 142 Beach Road, Haumoana, Hastings, New Zealand, 4102  - returns must be by tracked post. 

Full-priced items that are in their original condition (new, unused, unworn, unwashed) may be returned for an exchange, credit or refund. Sale items can be returned for a credit or exchange only. All garment tags must be still attached to the item.

For all return/exchange requests, contact us at: hello@adoreabelles.co.nz within 48 hours of receiving your order providing us with your order number and brief reason for return/exchange. All items need to be returned within 14 days from date of your parcel delivery and costs are at the expense of the customer. Exchanges are subject to availability. For all exchanges, we will happily deliver the new item to you at our cost, once we have received your returned item.

Once the item has been received they will undergo a quality review and once cleared, you will either receive your new items (for exchange), or a refund on the cost at purchase (excluding if applicable, original shipping costs) directly to the card or account used to make the purchase. We will contact you to confirm this. If there are signs that the item has been worn, damaged or it is not up to saleable quality we reserve the right to refuse the return.

FAULTY ITEMS

We take care to check your purchase for any faults before delivering them to you. But if for some reason your item is faulty, please return within 7 days from the date of your order delivery. We will replace a faulty item if a replacement is in stock and available. If we do not have a replacement available we will send the item back to the supplier to replace or credit us. We will then send you a replacement if they have it or offer you either an Adore a’Belles credit or a refund to the value of the item at the time of purchase and any shipping costs incurred.

ADVERTISING

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Prices on site are current at time of display and subject to variation without notice. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the details on this website.

PRIVACY + SECURITY

Adore a’Belles collects customer information so that we can process your orders as efficiently as possible. All your information will be held in confidence and we will not disclose or share this information to other parties under any circumstances.

We do not record credit card details; payments are processed by PAYPAL and Stripe which uses the latest SSL technology to keep your information safe, one of the worlds most secure payment methods.

PROBLEMS PLACING AN ORDER?

If you are experiencing any problems when placing your order, please email us at hello@adoreabelles.co.nz or call us on  027 616 5644 and we will take your order by email or phone.  Alternatively, try switching to a different browser (i.e Chrome or Safari) prior to checkout, check your browser version for updates and update if necessary, or clear the browser cache. 

GIFT VOUCHERS

Yes we most certainly can do gift vouchers. We can email the voucher direct to yourself or the recipient with a personalised message or we can print and post it to you or the recipient on request. If you are buying an item from our website as a gift for someone, please get in touch with us as soon as you have placed your order as we are happy to enclose a message with the gift.  Please email us at hello@adoreabelles.co.nz

CARING FOR YOUR ADORE A'BELLES ITEM

A lot of our items are special occasion-wear and we recommend that all items as such are treated 'delicately' when washing - either a gentle cold or warm hand wash or on a special delicate cycle in the machine.

Please do not tumble dry or wring. Dry flat (not pegged) and not in full sun.  Iron with a wet cloth or on a low setting on reverse side. Please avoid bleaches and chlorine.

Following these care instructions will preserve the life of your special outfit and its quality.

JOIN THE ADORE A’BELLES COMMUNITY!

Don't forget to sign up to our newsletter to keep up to date with new additions to our collection, events and sales and follow us on Facebook and Instagram.   

We love to hear your feedback and suggestions!  And we also absolutely love seeing photos of happy customers - so please tag us in photos of your little ones enjoying our products on social media, or send us feedback at hello@adoreabelles.co.nz

Thanks so much for shopping with us!

 

Adore a’Belles NZ 2018