Returns & Exchanges
Thanks for shopping at Adore a’Belles NZ.
If you are not satisfied with your purchase, we're here to help.
We accept returns for faulty items or printing errors. We will provide either a replacement, a refund, or a store credit as required.
We can NOT accept returns on our printed items for sizing reasons or change of mind. Please ensure you select the correct size before placing an order.
Sizing is standard NZ sizing. Please select what you would usually select for your child, or the next size up for a relaxed fit/ room for growth, or size down for a snug/tighter t shirt fit.
Measurements are available on our sizing chart page.
You have 14 calendar days to return a faulty/misprinted item from the date you received it.
Post your return to Adore a’Belles 142 Beach Road, Haumoana, Hastings 4102 in a tracked post bag. It is important that you retain the tracking number of your returned items in case of issues with post (lost items).
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging with any attached tags.
Your item needs to have the following information enclosed with your return for staff to be able to process your return efficiently:
REASON FOR RETURN:
REFUND, REPLACEMENT OR STORE CREDIT (PLEASE SPECIFY):
(If store credit is required we will email you a code for the credit amount to use on the website)
HOW WE CAN CONTACT YOU (Phone number or email):
We will notify you on the status of your return after we have received and inspected the item.
When your return is approved and you have requested a refund, we will initiate a refund to the same method of payment that was used to place the order.
You will receive the credit in normal bank clearance time.
You will be responsible for paying for your own return shipping costs for returning your item.
If your item is in fact faulty, we will cover the shipping costs (up to the standard $8 fee that we incur) - these will be included in your refund.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org