FAQs
Please check out the questions and answers below. You can also reach out to our customer service team here, or you can email us directly at: hello@adoreabelles.co.nz
How do I make an order?
Just click on the product or collection of your choice, click the 'ADD TO CART' button to add it to your cart and this will show up in the right hand corner of the website.
Click 'checkout' to start the process of payment selection.
You can now leave special instructions or change the quantity you need.
Next click 'CHECKOUT' to be taken to the payment page.
Choose a Shipping option & enter any discount codes or gift cards.
Finally Choose a Payment Option then push "Complete Order." You will be notified via email with an attached pdf receipt.
How do I pay for my order? Is it safe to use my credit card?
When you checkout you are directed to Shopify secure payment gateway where you can enter your credit card or payment details safely.
What payment options do you offer?
Adore a'Belles accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout: Visa and Mastercard.
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay & Afterpay
Please note that your billing address must match the address on your credit card statement.
How much is shipping?
We deliver NZ Nationwide, including rural addresses. We ship to limited international countries including Australia and the United States.
NZ Standard Courier Shipping (2-3 Working Days) - $15.00 NZD
NZ Standard Rural Courier (2-3 Working Days) - $15.00 NZD
Australia - Economy (Untracked) - Up to 10 Working Days $25.00 NZD
Australia - Courier (Approx 3-7 Working Days) - $42.00 NZD
International - USA - $30.00 NZD
Rest of World - Contact Us for Price on Request
FREE NZ Nationwide Shipping on Orders $99+ (2-3 Working Days)
We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
How can I track my order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
Do you accept returns?
We accept NO returns for printed customised garments unless the garment or the print is faulty, so please order carefully. If you think your garment is faulty please email us with a photo of the issue within 14 days to hello@adoreabelles.co.nz
For non customised items you have 14 days from purchase to contact us.
We treat every enquiry different, depending on the situation.
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
My question isn't answered here, what should I do?
Please contact us, we would love to help you out.