Refund policy

Thanks for shopping at Adore a’Belles NZ.  

If you are not satisfied with your purchase, we're here to help. We accept returns for faulty items or incorrect sizing (on non-personalised items). If the item can not be exchanged we will issue a refund. Sorry, we do not accept returns on clearance items or due to a ‘change of mind’.

We also can not accept returns on customised/personalised items. Please ensure you have selected the correct size and have reviewed your custom text carefully when placing your order.

RETURNS

You have 14 calendar days to return an item from the date you received it.
Email hello@adoreabelles.co.nz with return details and a reason and you will be provided with a return address.  It is important that you retain the tracking number of your returned items in case of issues with post (lost items).

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Your item must be in the original packaging with any attached tags. 

Your item needs to have the following information enclosed with your return for staff to be able to process your return efficiently:


ORDER NAME:

ORDER NUMBER:

REASON FOR RETURN:

REFUND, EXCHANGE OR STORE CREDIT (PLEASE SPECIFY):
(If exchanging, the replacement item must be in stock)
(If store credit is required we will email you a code for the credit amount to use on the website)


HOW WE CAN CONTACT YOU (Phone number or email):

Refunds
We will notify you on the status of your refund after we have received and inspected the item.
When your return is approved, we will initiate a refund to the same method of payment that was used to place the order.
You will receive the credit in normal bank clearance time.

Shipping
You will be responsible for paying for your own return shipping costs for returning your item. Shipping costs are non-refundable.
If your item is in fact faulty, we will cover the shipping costs (up to the standard $7.20 tracked fee that we incur) - these will be included in your refund.

Contact Us
If you have any questions on how to return your item to us, contact us at hello@adoreabelles.co.nz
We pride ourselves on good customer service and quality affordable products so we apologise if you have not had a fantastic experience when shopping with us. Please let us put it right for you the best that we can.